Please allow 5-7 days after we receive the return for the credit to appear on your credit card. For any item that is exchanged or returned, the customer will be responsible for paying the shipping costs to ship the new product to them or return the product. Items for return or exchange must arrive in their original condition. Any silver polish in the grocery store will polish the silver to new. Tarnishing is a natural occurrence that will occur within 3-6 months. All of our jewelry is sterling silver plated and does not contain any lead or nickel.
We do not accept jewelry returns if the jewelry has tarnished. Example: you order one pack of 12 bracelets all 12 bracelets must be in the pack to be returned and in its original packing (each bracelet must be sealed in its original poly bag). All products (except custom and close out items) may be returned for a full refund within 30 days of purchase as long as all items are contained in the original pack.
